Refund policy

At Velvet Envy, we want you to love what you order. Because of the nature of our products and shipping process, please review our policy below.

Defective or Damaged Items
If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery with your order number and a photo or video showing the issue. We'll send a replacement or issue a full refund, no need to send the item back.

No Returns for Other Reasons
Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or reasons unrelated to a manufacturing defect. Please review product descriptions carefully before ordering.

Non-Delivered Orders
If your order hasn't arrived within the estimated delivery window and tracking shows no movement, contact us, we'll investigate and offer a replacement or refund once confirmed.

How to Request a Refund/Replacement
Email velvetenvyco@gmail.com with your order number, photos/video of the issue, and a brief description. We aim to respond within 1-2 business days.